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Your Cloud Phone is a high-performance virtual Android device with dedicated resources, persistent state, and advanced automation capabilities. It provides a persistent environment and profile support so you can manage multiple device identities from a single subscription. The Cloud Phone is a dedicated virtual device in Mobilerun. This guide walks you through the best practices for getting the most out of it.

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1. Create a Google Account Beforehand

Before your Cloud Phone is ready, prepare a Google account that you will use on the device. Having this ready in advance lets you set up the phone quickly once provisioning completes.
  • Create a Google account at accounts.google.com
  • Keep the credentials accessible. You will need them to sign into Google Play and other Google services on the device
Having credentials pre configured in Mobilerun means the agent can handle Google sign-in automatically when needed.

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2. Configure a Proxy

A proxy is mandatory for every Cloud Phone. The device cannot be provisioned without one attached. You need to bring your own SOCKS5 proxy. Mobilerun does not provide managed proxies for Cloud Phones.
  1. Open the Proxies tab in the dashboard
  2. Register your SOCKS5 proxy (host, port, and credentials)
  3. Select that proxy when creating the device
See the Proxies page for details on the supported proxy types and how Smart IP automatically aligns the device’s location, timezone, and language with the proxy country.
Always ensure your proxy country matches the persona and locale you want the device to present. A mismatch is a common detection signal.

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3. Wait for Provisioning

After purchasing your Cloud Phone and attaching a proxy, the device needs to be initialized before you can use it. This process spins up the virtual device, installs the base system, and prepares it for your account.
  • Do not assume the phone is broken if it doesn’t appear instantly. Provisioning takes some time.
  • You can monitor the status of your device in the Devices tab. Once the device shows as Ready, you can start using it.
  • If provisioning seems stuck or takes unusually long, reach out on Discord or email us at contact@mobilerun.ai and we’ll investigate.
Provisioning typically completes within a few minutes, but can occasionally take longer. Please wait for the device to show as Ready before reporting an issue.

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4. Install Apps via Google Play Store

Always install apps through the Google Play Store on the device. Do not download APKs from third party sources like APKMirror. Why this matters:
  • Third party APKs can be incompatible with the device and cause it to crash or become unresponsive
  • Play Store apps are verified, correctly signed, and receive automatic updates
  • Using Play Store is the normal behavior of a real user, which supports stealth
How to install apps:
  1. Open Google Play Store on the device
  2. Sign in with your Google account
  3. Search for and install the app you need
You can also use the Apps tab in Mobilerun to manage your app library and deploy apps to your device.

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Quick Setup Checklist

Use this checklist to get your Cloud Phone production ready:
  • Prepare a Google account before the device is ready
  • Register your own SOCKS5 proxy in the Proxies tab and attach it to the device
  • Wait for provisioning to complete
  • Sign into Google Play Store on the device
  • Install apps only through Google Play Store

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Need Help?

If you run into any issues or need further assistance, reach out to us: