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Your Physical Phone is a dedicated, premium real Android device hosted in the Mobilerun data center, optimized for reliable Mobile RPA operations. It provides a persistent environment, genuine hardware, and enhanced isolation with high stealth capabilities that closely mimic real user behavior. The Physical Phone is a dedicated physical device in Mobilerun. This guide walks you through the best practices for getting the most out of it.

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1. Create a Google Account Beforehand

Before your Physical Phone is ready, prepare a Google account that you will use on the device. Having this ready in advance lets you set up the phone quickly once provisioning completes.
  • Create a Google account at accounts.google.com
  • Keep the credentials accessible. You will need them to sign into Google Play and other Google services on the device
Having credentials pre configured in Mobilerun means the agent can handle Google sign-in automatically when needed.

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2. Configure a Proxy

A proxy is mandatory for every Physical Phone. The device cannot be provisioned without one attached. You need to bring your own SOCKS5 proxy. Mobilerun does not provide managed proxies for Physical Phones.
  1. Open the Proxies tab in the dashboard
  2. Register your SOCKS5 proxy (host, port, and credentials)
  3. Select that proxy when creating the device
See the Proxies page for details on the supported proxy types and how Smart IP automatically aligns the device’s location, timezone, and language with the proxy country.
Always ensure your proxy country matches the persona and locale you want the device to present. A mismatch is a common detection signal.

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3. Wait for Provisioning

After purchasing your Physical Phone and attaching a proxy, the device needs to be initialized before you can use it. This process sets up the hardware, installs the base system, and prepares the device for your account.
  • Do not assume the phone is broken if it doesn’t appear instantly. Provisioning takes some time.
  • You can monitor the status of your device in the Devices tab. Once the device shows as Ready, you can start using it.
  • If provisioning seems stuck or takes unusually long, reach out on Discord or email us at contact@mobilerun.ai and we’ll investigate.
Provisioning typically completes within a few minutes, but can occasionally take longer. Please wait for the device to show as Ready before reporting an issue.

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4. Install Apps via Google Play Store

Always install apps through the Google Play Store on the device. Do not download APKs from third party sources like APKMirror. Why this matters:
  • Third party APKs can be incompatible with the device and cause it to crash or become unresponsive
  • Play Store apps are verified, correctly signed, and receive automatic updates
  • Using Play Store is the normal behavior of a real user, which supports stealth
How to install apps:
  1. Open Google Play Store on the device
  2. Sign in with your Google account
  3. Search for and install the app you need
You can also use the Apps tab in Mobilerun to manage your app library and deploy apps to your device.

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5. eSIM Provisioning

Physical Phones support eSIM for cellular connectivity. An eSIM gives the device a real phone number and mobile data connection, which increases stealth for apps that check for cellular connectivity.
Important: Use an eSIM with roaming that can be activated in Germany. All current Physical Phones are hosted in Germany, so the eSIM must be able to attach to a network there.
To activate an eSIM:
  1. Open your device’s eSIM section
  2. Choose an activation method:
    • LPA Activation Code: paste the full code or just the part after LPA:1$
    • Form Mode: enter the SM-DP+ address and activation code separately
  3. Submit and wait for the eSIM to activate
To remove an eSIM:
  • Select the subscription from the list and click remove
You will need to obtain an eSIM plan from a provider of your choice. Mobilerun does not sell eSIM plans directly.

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Quick Setup Checklist

Use this checklist to get your Physical Phone production ready:
  • Prepare a Google account before the device is ready
  • Register your own SOCKS5 proxy in the Proxies tab and attach it to the device
  • Wait for provisioning to complete
  • Sign into Google Play Store on the device
  • Install apps only through Google Play Store
  • (Optional) Activate an eSIM for cellular connectivity

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Need Help?

If you run into any issues or need further assistance, reach out to us: